Roadside assistance services are managed with our ‘digital with human touch’ philosophy.
The Digital Monitoring Agent team, operating 7 days a week, intervenes proactively to help and support the driver in requesting assistance for the following services:
• Towing for all types of vehicles (from light, to motorcycles, to heavy).
• Difficult towing.
• On-site repairs.
• Last mile roadside assistance (rescuer intervention with the use of scooters).
• On-site charging of electric vehicles.
Our network of mechanical workshops, body shops, tire shops, etc. - certified by Quattroruote - allows us to provide the following services:
• Fast repair (fast repair with priority for the vehicles of our business partners).
• Ordinary and extraordinary mechanical maintenance.
• Bodywork and glass interventions following accidents.
• Tire repair, replacement, and storage. For efficient fleet management.
We offer complete support for the timely management of travel continuation activities through the provision of the following services:
• Research and booking of replacement vehicles or sharing mobility.
• Search and reservation of hotel facilities.
• Search and book taxis.
• Airline, sea, train ticket reservation for return to the residence.
A complete digital ecosystem that allows you to have real-time control of the situation of all the services provided - whether they relate to roadside assistance or repair activities:
• Times of execution of the services.
• Localization of rescue vehicles.
• Punctual costs.
• Quality expressed by the drivers.
